Country Idealist Profiles

Australian Capital Territory – Volunteers Rights & Responsabilities

As a volunteer you have the right:

– to work in a healthy and safe environment (refer various Occupational Health and Safety Act[s]);

– to be interviewed and engaged in accordance with equal opportunity and anti- discrimination legislation;

– to be adequately covered by insurance;

– to be given accurate and truthful information about the organisation for which you are working;

– to be reimbursed for out of pocket expenses;

– to be given a copy of the organisations volunteer policy and any other policy that affects your work;

– not to fill a position previously held by a paid worker;

– not to do the work of paid staff during industrial disputes;

– to have a job description and agreed working hours;

– to have access to a grievance procedure;

– to be provided with orientation to the organisation;

– to have your confidential and personal information dealt with in accordance with the principles of the Privacy Act 1988; and

– to be provided with sufficient training to do your job.

Volunteers have a right to be provided with:

– A copy of the Aims and Objectives of the agency.

– Information on policies and procedures of the agency.

– Orientation, training and education.

– Recognition as a co-worker and team member.

– A suitable assignment.

– A duty statement and job description.

– Information about communication lines within the agency.

– Adequate counselling and grievance procedures.

– Proper insurance cover.

– Appropriate occupational health and safety protection.

– Out-of-pocket cost reimbursement.

– Appropriate work area and equipment.

– Support, supervision, feedback and review.

– Opportunities for personal development

– Access to relevant decision making processes within the agency.

– Appropriate forms of recognition for work done and contribution made.

Volunteers have a responsibility to:

– Make an informed decision to work as a volunteer with an agency.

– Undertake work orientation and training as required.

– Work within the duty statement on tasks suitable to their skills and experience.

– Behave in an ethical manner.

– Keep agency and client matters confidential.

– Be committed to the agency’s aims and objectives.

– Inform the agency when unable to undertake or complete a task.

– Use appropriate information channels within an agency when needing information, support, back-up, supervision or review.

– Be aware of the limits of their role within the agency.

– Be aware of their duty of care.

– Be aware of occupational health and safety policies and practices.

– Act as a member of the team.

– Be aware of protocol when representing the agency.

– Commit to achieving results and making an effective contribution to the work of the agency.


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